Scheduling a Trip
C-CARTS is a shared-ride, public transportation service. To schedule or cancel your ride, call 217.344.4287. Trips can be scheduled for any purpose.
Reservations must be made at least two business days prior to the requested ride. Rides may be scheduled between the hours of 6:00 am and 6:00 pm, Monday through Friday. Please note that all rides are scheduled on an as-available basis. (See On Demand for information on fares and service area.)
When scheduling rides, please have the following information available:
- First and Last Name
- Date you wish to travel
- Pick up address, preferred pick up time, and destination address. (Please note that some locations have specific drop off/pick up areas.)
- Return pick up address, preferred pick up time, and pick up address.
- Whether you will be using a mobility assistance device.
- Whether a personnel care attendant (PCA), companion, or service animal will be riding with you.
Please allow time for picking up and dropping off other passengers before reaching your destination. Trip departure times are typically scheduled for one hour before the time at which you wish to arrive at your destination.
When scheduling your return trip, please consider any delays you may encounter while conducting your business. This will help ensure you do not miss your scheduled departure. It is better to wait a few minutes than miss your ride.
No Show/Late Cancellation Policy
Any scheduled ride that is missed or any scheduled ride that is canceled less than one hour prior to the ride will be counted as a no-show. If you have missed a return trip, please call 217.344.4287 and we will try our best to get you another ride.
Four no-shows or late cancellations in a thirty-day period will result in a thirty-day probationary period. Any no-shows or late cancellations during the probationary period will result in a thirty-day suspension of service.
Fares vary depending on age, origin, and destination. Find your origin and destination on the Service Area Map below and match it with the corresponding row in the table below. Please note that all children under 12 must be accompanied by an adult.
|Origin||Destination||12 and Under||12 to 60||60 and Over|
C-CARTS serves rural Champaign County. The map below details our service area.